Giving and Receiving Feedback: 5-Step Model
As we know, giving and receiving feedback in the work environment can be challenging due to the sensitive nature of this communication. Nevertheless, we know this is an important life skill. Following are five steps to consider when giving feedback:
- Do a Reality Check: Ask yourself why you want to give feedback to someone. The purpose should be to help someone and to improve a situation, but not to hurt or offend someone.
- Plan Your Feedback: It is very important to take sufficient time to plan how and when you are going to give feedback. Focusing the feedback on a specific relevant behavior (or situation) and identifying specific examples are part of the planning process. Considering the receiver’s communication style and cultural background are also important.
- Present Feedback: Sharing feedback in a respectful way and in an appropriate setting with a caring and objective approach can increase the chances of receiving feedback effectively.
- Check for Understanding: Ensuring that the receiver actually heard and understands what you intended to share is a key element of the process.
- Appreciate and Follow-up: It is equally important to thank the receiver or giver for taking time to receive or give feedback. If follow-up action/activity was agreed upon, ensure there is thorough follow-up.
Leaders can create a work culture conducive to feedback by genuinely asking for and inviting feedback from their team members.
“Caring people give feedback to help not to hurt.”
Warm regards,
Kapila
